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Antair Spam Filter Knowledge Base
Pre-Purchase Questions
Installation
Program Operation
Troubleshooting
Pre-Purchase Questions
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Will Antair Spam Filter work on my BlackBerry device?
Can I try Antair Spam Filter prior to purchasing it?
What is the difference between the trial version of Antair Spam Filter and the full version?
Where can I purchase a copy of Antair BlackBerry Spam Filter?
Does Antair Spam Filter block SMS text messages?
Installation
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How do I install Antair Spam Filter on my BlackBerry?
Where is the Antair Spam Filter icon?
I get a net.rim.blackberry.api error during installation.
I get an invalid digital signatures error during installation.
Program Operation
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Is there a manual available for Antair Spam Filter?
Where can I find the filtered spam messages?
What are whitelists and blacklists?
What are server tags?
How can I backup the whitelist/blacklists/settings I created?
Can a filtered message be deleted from the server as well as from the device?
Troubleshooting
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The program doesn't seem to be filtering anything.
I hear a sound when a spam message is filtered.
I blacklisted a spammer's email address, but it keeps coming through.
Why does Antair Spam Filter restore HTML messages in plain-text format?
In the SPAM BOX, I see 'Content Protection is Enabled' instead of the message text.
When restoring a message from the spam box, I get a message indicating that I should contact customer support.