Knowledge Base  |  Antair Spam Filter Knowledge Base

The program doesn't seem to be filtering anything.

If you have just installed Antair BlackBerry Spam Filter, or if you have had it running perfectly well for some time, and have only recently noticed that no spam messages are being filtered (the statistics screen displays the same counter for number of messages filtered), this means that Antair BlackBerry Spam Filter lost its 'connection' to the BlackBerry INBOX. This can occur after new installations, or after several months of use if the BlackBerry device decides to reinitialize its service books without letting other applications know about it.

The solution is quite simple. Perform a hard-reset on the device. The easiest way to do this is to pull the device battery, and replace it after a few minutes. You will not lose any data performing a hard-reset, and upon restart, both the BlackBerry and Antair BlackBerry Spam Filter will be synchronized and in perfect working order.